Privacy Policy

A legal disclaimer

At The Beauty Bar by B., your privacy is important to us. We are committed to protecting your personal information and ensuring your details are handled safely, respectfully and in accordance with applicable Australian privacy laws.

This Privacy Policy explains what information we collect, how we use it, how it is stored and the choices you have regarding your personal information.

1. Information We Collect

When you book an appointment, visit our salon or interact with our website or social media, we may collect the following information:

• Personal details: Your name, phone number, email address and date of birth, where required.

• Appointment information: Your booking history, preferred treatments, appointment notes and service preferences.

• Health and treatment information: Relevant allergies, sensitivities, skin conditions, medical information and contraindications that may affect the safety or suitability of your treatment.

• Payment information: Transaction details and payment confirmations. Card details are generally processed securely by third-party payment providers and are not stored directly by us.

• Website information: Technical information such as your IP address, browser type, device information and website usage data, where collected through cookies or analytics.

• Marketing preferences: Your preferences regarding promotional emails, SMS messages and other communications.

We only collect information that is reasonably necessary for providing our services, managing appointments and operating our business.

2. How We Use Your Information

Your personal information may be used to:

• Manage and confirm appointments.

• Provide beauty treatments safely and effectively.

• Maintain relevant client records and treatment histories.

• Send appointment reminders, updates and follow-up messages.

• Process payments and manage cancellations or refunds.

• Respond to enquiries, feedback or complaints.

• Send promotions, special offers and business updates where you have consented or where otherwise permitted by law.

• Improve our website, services and overall client experience.

• Meet applicable legal, regulatory and insurance requirements.

We will not use your personal information for purposes unrelated to those outlined in this policy without your consent, unless permitted or required by law.

3. Sensitive Information

Some beauty treatments may require us to collect sensitive information, including details about allergies, skin conditions, medical history or other relevant health information.

This information is collected only where reasonably necessary to assess treatment suitability, minimise risks and provide appropriate care.

We will take reasonable steps to ensure that sensitive information is handled confidentially and will obtain your consent where required by applicable privacy laws.

You may choose not to provide certain information; however, this may mean we are unable to safely provide some treatments.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored electronically through secure booking systems, business software, email platforms and other service providers used to operate our business.

We take reasonable measures to restrict access to client information to authorised individuals who require it for legitimate business purposes.

While we take care to protect your information, no electronic storage or transmission method can be guaranteed to be completely secure.

5. Sharing Your Information

We respect your privacy and do not sell, rent or trade your personal information.

Your information may be shared with trusted third-party providers where necessary to operate our business, including:

• Online booking and client management platforms, such as Fresha.

• Secure payment processors.

• Email, SMS and appointment reminder providers.

• Website hosting, analytics and technical support providers.

• Professional advisers, insurers or regulatory authorities where necessary or legally required.

These providers are expected to handle your information appropriately and in accordance with applicable privacy requirements.

Some third-party providers may store or process information outside Australia. Where applicable, we will take reasonable steps to ensure your information is appropriately protected.

6. Marketing and Communications

From time to time, we may send you updates about new treatments, promotions, special offers and other beauty-related news.

You will only receive marketing communications where you have consented or where otherwise permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link or opt out of SMS marketing by following the instructions provided in the message, where available.

Please note that you may still receive essential communications relating to existing appointments, payments or important service updates.

7. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance your browsing experience.

Cookies may collect information such as browsing behaviour, device information and website interactions.

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect some website features.

Where required by applicable law, we will seek your consent before using non-essential cookies or tracking technologies.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below.

We will respond within a reasonable timeframe and in accordance with applicable privacy laws. In certain circumstances, we may be legally permitted to refuse access, in which case we will explain the reason where required.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting applicable legal, regulatory, insurance and accounting obligations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where legally permitted.

10. Third-Party Websites

Our website or social media pages may contain links to third-party websites, including booking platforms and payment services.

These websites operate independently and have their own privacy policies and practices. We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review their privacy policies before providing personal information.

11. Privacy Complaints

If you have any concerns about how your personal information has been collected, used, stored or disclosed, we encourage you to contact us so we can address your concerns.

We will review and respond to privacy complaints within a reasonable timeframe.

Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services or legal obligations.

Any updates will be published on our website, with the revised date displayed at the top of this policy.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

The Beauty Bar by B.

Mandurah, Western Australia

Email: thebeautybarbyb@outlook.com

Phone: 0410948164

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